Privacy Policy
This policy describes how DHEZ (“DHEZ”, “we”, “us”) handles information when organizations use Shiri, our WhatsApp task-management assistant. Shiri helps managers assign work and follow up with employees over WhatsApp.
Information we process
We process only what is needed to provide the service, which may include:
- WhatsApp messages sent to or from Shiri, including message content and related timestamps
- Employee and manager names, phone numbers, and role or branch details used to route tasks
- Task data, such as assignments, due times, status, and related operational notes
- Message status and delivery metadata from WhatsApp (for example, sent, delivered, or failed)
- Operational analytics about product use, such as whether a task was created or a message was processed
We do not ask for this information for advertising. We do not sell personal data.
How we use information
We use the information above to:
- Deliver Shiri’s WhatsApp conversations and task workflows
- Match messages to the correct organization, people, and tasks
- Show delivery status and keep an operational record of work
- Maintain, secure, and improve the service
We do not use this data to sell ads, and we do not sell it to third parties.
Organization-scoped access
Shiri is provided to a customer organization. Access to that organization’s messages, people, and tasks is limited to that organization and to DHEZ personnel who need it to operate or support the service. We do not share one organization’s data with another organization.
Sharing
We share information with WhatsApp/Meta as required to send and receive messages, and with infrastructure providers that host or process the service on our behalf. Those parties process data only to provide their services. We may disclose information if required by law.
Retention
We keep messages, contact details, task records, and related metadata for as long as needed to provide the service to the organization, meet operational or legal requirements, and resolve issues. When an organization stops using Shiri, we delete or de-identify retained data within a reasonable period, unless we are required to keep it longer.
Security
We apply administrative and technical safeguards appropriate to a business messaging service, including access controls and encrypted transport. No method of storage or transmission is completely secure, and we cannot guarantee that unauthorized access will never occur.
Your choices
Managers and employees interact with Shiri through WhatsApp. An organization can ask us to update or remove people, contacts, or task records associated with its account. WhatsApp users can also manage WhatsApp settings in the WhatsApp app.
Children
Shiri is a workplace tool. It is not directed at children, and we do not knowingly collect data from children.
Changes
We may update this policy from time to time. The “Last updated” date above will change when we do. Continued use of Shiri after an update means the revised policy applies.
Contact
For privacy questions or requests, contact DHEZ at privacy@dhez.ai.